FAQs

SHIPPING

 

How long will it take for my order to arrive?
We offer normal and express shipping on all Australian orders and for orders over $120.00 we offer free shipping. Please note Australia Post does not guarantee next day delivery for parcels shipped using Australia’s eParcel Service. We cannot refund your postage costs if your item is sent express post but Australia Post but does not deliver the next business day.

Any Parcels marked or requested to be left at your doorstep or letter box will not be replaced if they go missing. If you select this option, you do so at your own risk. In the unlikely event that you have not received your parcel within 5 business days of placing your order please contact us at admin@thesablecollection.com and we can look into the matter for you. PLEASE NOTE : We cannot take responsibility for missing parcels which are deemed as “successfully delivered” by the courier company.

If you placed an order before 12PM Monday-Friday it will be dispatched that same day and generally will be delivered the following business day if you live in an Australian metro area. If you live in an Australian regional area shipping may take up to 3 business days.

  • Orders placed after 12PM will be dispatched the following business day.
  • Orders placed after 12PM Friday will be dispatched Monday.
  • Our business hours are Monday to Friday 9AM-5PM AEST.
  • Unfortunately we do not operate on weekends and public holidays.

Some Brisbane, Gold Coast, Sunshine Coast and Ipswich suburbs are eligible for same day delivery with StarTrack Courier. Orders placed before 10am each business day, will automatically be sent with Star Track Courier for delivery between 1pm and 6pm the same day

I do not live in Australia, When will my parcel arrive?
We ship worldwide! Parcels generally take around 5-10 business days to reach you. Please send an email to admin@thesablecollection.com if your country is not an option at checkout.

 


 

ORDERS

 

Can I exchange my order for something else?
We issue credits upon receipt of your return which you can then use to purchase a different size or new item.

How do I change something on my order?
We are unable to make changes to orders once they have been placed. We are not able to combine orders or change items on an order.

I ordered the wrong size, what can I do?
You are able to return your item for a credit in which case you can re-purchase another size. Unfortunately we can not guarantee the size you are after will be in stock when we receive your return.

What is zipPay? What is After Pay ?
Buy now and pay later. Create an account with zipPay to make a purchase now and pay over time on an easy weekly or monthly basis interest free.

 


 

PRODUCTS

 

The item I want is out of stock! What do I do?
Occasionally styles will be restocked. To keep up to date with our restocked items be sure to follow us on Facebook and Instagram. We cannot always guarantee an item is available. Generally, stock moves very quickly and we try and keep things fresh with new designs. If there is an issue with your item or delay in delivery times you will receive an email within 24 hours. For all cancelled orders we will of course refund the full amount that you paid us.

Do you offer pre-order?
Unfortunately at this stage we do not offer pre-order on products.

Can you place an item on hold for me?
As we normally receive a limited amount of stock on styles and have a fast turnover on our products, we cannot unfortunately offer to put products on hold (and this includes while we await to receive and process customer returns). If you have fallen in love with a certain item we recommend purchasing it as quickly as possible to avoid disappointment!

I just purchased a gift card and haven't received it?
Gift cards will be emailed to the same email address used to make the purchase. These will be emailed out in the same time-frame for orders being dispatched. If you would like to leave a personalised message to go with your gift card, please add this into the 'Notes' section at checkout.

 


 

RETURNS

 

How do I return an item?
To check if you are eligible for a return please read through our returns policy HERE!
We have a 14 day return policy from when the date of goods were delivered to you so just fill out the returns form that was provided with your order and send it back with your item to:

PO Box 1833
Milton QLD 4064
Australia

We recommend obtaining a tracking number for your return parcel as we cannot compensate for lost returns.

Can I get a refund instead of a credit?
The Sable Collection do not offer refunds on wrong selections or change of mind purchases (in accordance to the Australian Consumer Law and our Returns Policy).
In the unlikely case you have received a faulty item we will offer a replacement for that item. If we are unable to offer a replacement for that item we will then issue you a full refund. This should be processed within five working days.

Why haven't I received my credit?
Once we receive your return please note it may take up to 5 business days for us to process your credit. Credits are sent to the same email address used to make the order, unfortunately these emails sometimes go in to your JUNK MAIL so be sure to check if it has ended up there. If you are still concerned you have not received an email with your credit please email us at admin@thesablecollection.com

How do I use my credit?
To use your credit you just need to enter the code into the discount code field at checkout and click the 'Apply' button to apply the discount to your purchase.

How long is my credit valid for?
All credits are valid for 6 months from the date of issue.

What do I do if my item is faulty?
We inspect all garments before shipping to ensure they are sent out with the greatest standard of quality. However in the unlikely case you have found a manufacturing fault please email us at admin@thesablecollection.com with a picture of the product fault so we can assist you and resolve the issue as quickly as possible. We will offer an exchange for the faulty item if it is still available and if not a full refund will be issued. Please note if the item has been damaged through wear and tear we do not consider that to be faulty.

 


 

CONTACT

 

How do I contact you?
You can contact us by filling out a form on our "Contact Us" page HERE or by email at admin@thesablecollection.com

Why haven't I received a response from you?
Our business hours are Monday to Friday 9AM-5PM AEST (unfortunately we do not operate on weekends and public holidays). We endeavor to reply to all emails within 48 hours and apologise for any delayed responses.

SOCIAL MEDIA
Remember people we are a needy lot so tag us in your photos on Facebook (TheSableCollection) and Instagram @TheSableCollection.